The use and sales promoted in the online store are governed by the following terms and conditions. When placing an order, the user:
• You declare that you have read and agreed to these terms and conditions;
• Declares that you are at least eighteen (18) years of age and/or are of legal age in the jurisdiction of your residence, and that you are legally able to contract and will use your own means of payment;
• You will not make fraudulent use of the website, contrary to the law or good customs;
• Accepts that Portuguese legislation will regulate any conflict with the consumer, without prejudice to any provision to the contrary, Community directive or international treaty.
LEGAL NOTICE
We publish information in order to provide the best service to users, and we update this information permanently.
However, we decline any responsibility for any technical inaccuracies and/or typographical errors that may arise.
We reserve the right to make corrections and changes to the website without prior notice.
We do not guarantee that all information published on your website complies with the legislation in force in the user's jurisdiction, except the territory of Portugal.
The site is protected in accordance with international internet standards, so if used correctly, the user can be sure not to encounter viruses or other malicious programs.
However, we decline any responsibility for any problems, damages, viruses or risks that the user may incur during improper use of the website, as well as any deficient use of the website.
DESCRIPTION OF ARTICLES
All articles presented on the site are described as accurately as possible.
Users should read the article descriptions as carefully as possible and, if they have any questions, should contact us through our contact details.
Due to the type of computer used, color settings, internet browser or others, the colors shown in the photographs on the website may differ from the actual colors.
We cannot be held responsible for such differences.
STOCK UNAVAILABILITY
We reserve the right to inform the user, within 72 hours of receiving the order, of the unavailability of any item ordered.
After informing the user of this unavailability, the contract is considered automatically terminated in relation to the unavailable item, with the user being guaranteed that they will not incur any costs due to the cancellation of the order in relation to the unavailable item, with the amount being cancelled, in due proportion. presented on the user's card account statement. The contract will remain in force and will produce its normal effects regarding other items ordered, unless otherwise indicated by the user.
PRICES
All prices are shown in EUR €
The exchange rate used by the company providing the credit card may not be exactly the same as the one presented at the time of purchase.
The price shown for each product does not include shipping costs, but does include the VAT rate in force in Portugal.
PRICE CHANGES
We reserve the right to change product prices without prior notice.
The prices of the products will, during the placing of an order and its confirmation, be valid throughout this specific process.
PAYMENT METHODS
PAYPAL
We accept payments through PayPal accounts.
MBWAY
We accept payments through MBWAY accounts.
MULTIBANCO REFERENCES
Users with a bank account at a Banco Português will be able to settle their orders using the Multibanco Reference payment system.
DELIVERY POLICY
SHIPPING COSTS
Shipping costs for ordered items will be added to the order value during the order completion process.
SHIPPING COSTS
Shipping costs will be automatically updated when the order is placed.
Transport costs do not include any import taxes that may be charged upon entry into the customer's destination country.
We deliver to the following countries at their respective costs:
Continental Portugal:
Up to 2kg – €4.50
Up to 5kg – €5.30
Up to 10kg – €5.90
Up to 20kg – €6.80
Up to 30kg – €7.40
Islands:
Up to 2kg – €8.90
Up to 5kg – €10.60
Up to 10kg – €13.90
Up to 20kg – €21.50
Up to 30kg – €29.80
For the rest of Europe:
On request
DELIVERY TIMES
Delivery times may be slightly longer during festive periods, holidays and public holidays. With these exceptions, normal delivery times will be:
• Portugal – 3 to 5 business days
• Europe – 5 to 8 business days
• USA and Canada – 8 to 10 business days
• Rest of the World – 8 to 10 business days
CUSTOMS DUTIES AND CHARGES
For all shipments to European Union countries, prices include VAT at the legal rate in force in Portugal.
Customs Duties and/or Taxes for non-EU countries, we are unable to predict what these costs may be.
If orders are subject to any additional charges, these will be charged directly by the customs of the destination country. Please contact your local customs office for more information.
IMPORTANT INFORMATION
All orders require a signature upon delivery.
You cannot change the delivery address of orders from the moment they are dispatched.
The delivery times indicated above are merely indicative and do not take into account possible delays caused by problems with payment authorizations or customs clearance in the destination country.
SHIPMENTS AND COLLECTIONS
During the registration process on our website, the user will have to indicate their personal address details.
Orders will be delivered to the address defined as the user's address. If the user wants the order to be sent to an alternative address, that address must be indicated when completing the order.
SUCCESSFUL SHIPMENT DELIVERY
The customer is requested to carefully inspect the order/packaging upon delivery of all shipments BEFORE signing the delivery document.
If, for any reason, the packaging appears tampered with, please sign the delivery document with reservations, or refuse delivery.
If you accept delivery of the order with reservations, or if you refuse it, please immediately make a complaint to the Carrier and contact us.
If, for any reason, the order cannot be delivered to the address provided by the user at the time of purchase, there is a risk that it will be returned to us. These costs will be deducted from the refund to the user.
If the order is not successfully delivered to the user's address, due to any lack of cooperation from you (wrong telephone number, wrong or incomplete address, non-compliance with import regulations, etc.), there may be a risk of the order being returned to Portugal, any import taxes that may be charged upon re-entry into Portugal, these costs will be deducted from any eventual refund.
UNDELIVERED ORDERS
Shipping costs will not be refunded for undelivered orders.
The costs of returning undelivered orders may also be subject to additional charges for taxes and costs or charges levied by customs or other entities which, in no case, will be reimbursed by us.
SAFE
We insure each order during the transit period, until delivery to the user.
All orders require a signature upon delivery, at which point responsibility passes to the user.
If you designate a recipient other than yourself for delivery purposes, you accept evidence of a signature as proof of delivery and fulfillment on our part and the corresponding transfer of responsibility in the same way.
TAX FREE (EXTRA-COMMUNITY PAYMENTS)
All prices shown include VAT at the legal rate in force in Portugal.
For all non-EU countries in Europe and the rest of the world, customs fees may apply.
These costs will be the responsibility of the buyer.
If these costs are not paid by the buyer and the order has to be returned to us, the return cost will be taken from the payment made.
RETURN POLICY
All customers have the right to return
In accordance with article 6 of Decree-Law no. 143/2001, of April 26, the customer has a period of 14 days to terminate the contract without payment of compensation and without the need to indicate the reason, deadline which is counted from the day the order is received by the customer.
If, for any reason, the user is not satisfied with an order, the item may be returned within 14 days for a size exchange or refund.
All transport costs will be paid by the user.
RETURN INSTRUCTIONS
• The user must send us an email within 14 days, counting from the delivery date, and indicate the ORDER NUMBER, PRODUCT CODE and REASON FOR RETURN.
• Any customs duties, taxes or additional charges you may incur will not be refunded by us.
• If all or part of the order is returned, we will refund the amount paid by the user (excluding transport costs).
The user can choose between two forms of compensation:
REPLACEMENT
Items can be exchanged for another item of equal or greater value (if you choose an item of higher value you will receive an email with information to pay the increase).
In the case of an exchange, the shipping cost will be borne by the customer.
As soon as the items to be exchanged are received and controlled, the new item will be dispatched immediately.
As with returns, all Customs Duties, taxes or additional costs that the user may incur will not be refunded by us in the event of an exchange of items.
REIMBURSEMENT
Refunds will be processed once the returned items have been checked and accepted.
In the case of orders paid by credit card, the refunded amount will be available on the customer's card account within approximately 10 days, or on the next card account statement. The processing time may vary depending on the company providing the credit card.
The value of orders paid via Paypal will be refunded to the original account.
For refunds to intra-community countries, the VAT amount will also be refunded.
Returns and exchanges must arrive at our facilities within 10 days of dispatch and respecting the following conditions:
• Items must be returned with all original labels, packaging and other accessories sent with the order.
• Returns must be packaged in the original box.
• In the case of defective items or incorrect merchandise, the user must follow the instructions indicated above.
• We do not accept the return of items that do not comply with the procedures in the terms and conditions of the return policies. Such items will be returned to the sender, to the original shipping address, at the user's expense.
DAMAGE CAUSED IN TRANSPORT/DEFECTIVE ITEMS
The return of defective items will only be accepted if the items are already defective at the time of delivery to the user.
We make a great effort to carefully check all items to detect any defects in the items before shipping them.
We reserve the right to request photographic support regarding defective items or incorrectly sent merchandise, before authorizing the return, for the purpose of reimbursing transport costs and Import Duties.
All items returned as defective will be properly inspected upon receipt and all items subject to normal wear and tear will not be considered defective.
Defective items will be exchanged for an identical item, subject to availability.
If the user does not wish to be sent a replacement item, they must make this request by email.
The return of defective items must be requested within 14 days of receipt.
Refunds for defective items will be made within 30 days of receipt of the returned items.
If it is not possible to replace the defective item, we will refund the amount paid through the payment method originally used, in the same amount paid by the user.
RETURNS AND EXCHANGES OF ITEMS WITH BALANCE
All sales of sale items (price-reduced items) are final.
It will not be possible to return or exchange items with balance, and the conditions for returns, refunds and exchanges do not apply.
COOKIES
USE OF COOKIES
This website uses cookies to allow you to have the best user experience.
If you continue browsing, you are giving your consent to accept these cookies as well as our Cookies Policy.
WHAT ARE COOKIES?
Cookies are small text files saved on your computer when you access websites.
These allow the storage of a set of information related to the user, some of which are used to recognize the user on future visits to our website, and others are used to guarantee the functionalities available and improve the performance and user experience on the website. .
The type of information that can be analyzed using cookies is the following: username, email address and password, the internet protocol (IP) address that is used to connect to the internet, the type and version of browser, the operating system and platform used for the connection, the web addresses (URLs) from which or through which you accessed and left our online services, and the date and time of said activity, among others.
Website cookies can be deactivated or managed at any time. To find out how to do this, access the “Help” area of your Browser.
Attention: it is important to understand that some areas of the website may not function correctly after deactivating cookies.
PURPOSE OF COOKIES?
The use of cookies optimizes user navigation, allowing stored data to improve your experience on the website, also increasing the response efficiency of the web address. Thus, they allow you to eliminate some repetitive actions on the website, as well as assist in the presentation of information, to meet your interests as closely as possible.
TYPES OF COOKIES USED
Cookies are segmented according to their purpose and expiration date.
Essential cookies are fundamental elements of access to certain areas of the website, such as access to secure areas of the website through login and password. By deactivating cookies, the same services may not be consulted.
Functionality cookies remember the user's browsing preferences.
Analytical cookies allow the memory of the way a given website is navigated, with the purpose of presenting products or services that meet the user's needs, through website monitoring. Examples include those that store the most visited pages, the time on each page, products or services searched, etc. These cookies store statistical information.
EXPRESSION OF CONSENT TO THE USE OF COOKIES
When accessing our website, the user gives their consent to the use of cookies through an OK button on the banner that appears when the user visits our website for the first time.
