In the event of a dispute, the consumer can resort to an Alternative Consumer Dispute Resolution Entity.
List of Alternative Consumer Dispute Resolution Entities
(under Law No. 144/2015, of September 8)
GENERIC COMPETENCE ARBITRATION CENTERS
National Center for Information and Arbitration of Consumer Conflicts
Operation throughout the national territory, in areas not covered by another arbitration center with regional competence
Contacts CNIACC – National Center for Information and Arbitration of Consumer Conflicts
Faculty of Law of the New University of Lisbon
Campolide Campus
1099-032 Lisbon
Tel.: 213 847 484
Email: cniacc@fd.unl.pt
Web: www.arbitragemdeconsumo.org
Center for Information, Measurement and Arbitration of Consumer Conflicts in the Algarve
Geographic area covered: Contracts concluded in the District of Faro.
Contacts CIMAAL – Center for Information, Mediation and Arbitration of Consumer Conflicts in the Algarve
Ninho de Empresas Building, Estrada da Penha, 8005-131 Faro
Tel.: 289 823 135
Email: support@consumidoronline.pt ; cimais@mail.telepac.pt
Web: www.consumidoronline.pt
Consumer Dispute Arbitration Center of the District of Coimbra
Geographic area covered: Contracts concluded in the municipalities of Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure , Tábua, Vila Nova de Poiares.
Contacts Postal address:
Av. Fernão Magalhães, no. 240, 1st – 3000-172 COIMBRA
Tel.: 239 821 690
Email: geral@centrodearbitragemdecoimbra.com
Web: www.centrodearbitragemdecoimbra.com
Lisbon Consumer Dispute Arbitration Center
Geographic area of coverage: Contracts signed in the Metropolitan Area of Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
Contacts Postal address: Rua dos Douradores, 116, 2º – 1100-207 LISBOA
Tel: 218 807 030
Email: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt
Porto Consumer Information and Arbitration Center
Geographic area of coverage: Contracts celebrated in the Metropolitan Area of Porto, Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
Contacts Postal address: Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto
Tel.: 225 508 349
Email: cicap@mail.telepac.pt
web: www.cicap.pt
Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Geographic area of coverage: Contracts signed in the municipalities of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castle, Vila Nova de Cerveira, Vieira do Minho, Vila Verde.
BRAGA:
Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé) 4700 – 030 BRAGA
Tel: 253 617 604
Email: geral@ciab.pt
VIANA DO CASTELO
Av Rocha Paris, nº 103 (Vila Rosa Building) 4900 – 394 VIANA DO CASTELO
Tel: 258 809 335
Email: ciab.viana@cm-viana-castelo.pt
Web: www.ciab.pt
Madeira Consumer Dispute Arbitration Center
Geographic area of coverage Contracts concluded in the Autonomous Region of Madeira.
Contacts Postal address: Rua Direita nº. 27 – 1st floor – 9050-405 Funchal
Tel.: 291 215 070
Email: centroarbitragem.srias@madeira.gov.pt
Web: www.srrh.gov-madeira.pt/In%C3%ADcio/tabid/292/Default.aspx
Vale do Ave Consumer Dispute Arbitration Center / Arbitration Court
Geographic area of coverage: Contracts signed in the municipalities of Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela.
Contacts Postal address: Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães
Tel.: 253 422 410
Email: triave@gmail.com
Web: www.triave.pt
More information on the Consumer Portal: www.consumidor.pt
